The State of the Candidate Experience

What candidates expect and what employers deliver in the applicant process.

60% of job seekers report having received a poor candidate experience.

72% of those respondents shared that bad experience online or with someone directly.

We asked 1200 candidates and HR professionals on their thoughts on the State of the Candidate Experience, focusing on each stage—from the application, notification, and beyond—and we found several disconnects between what candidates expect from the process, and what employers actually deliver.


Highlights of the study include:

  • Candidates who are not informed about their application are 3.5x less likely to re-apply to that company.
  • When applicants don’t hear back from an employer, 85% doubt that a human being even reviewed their application.
  • While the typical candidate spends 3-4 hours on one job application, the typical employer spends less than 15 minutes reviewing that application.

Access our Candidate Experience Survey Report to discover the no. 1 pain point candidates experience today, and the opportunities where employers can easily exceed their expectations.

Fill out the form for access to the study: